A stable, well-functioning financial market for allA stable, well-functioning financial market for allEnhanced protection for victims of traffic accidents – a review of processing times and information
FI is following up its report “Stärkt skydd för trafikskadade” [Enhanced protection for victims of traffic accidents] (2003:1).
In the report FI urged insurance companies to:
- Supplement their information to road traffic victims with an estimate of how long it will take to process the claim
- Improve their statistics
- Raise the competence of claims adjusters
- Draw up guidelines for medical documentation
The companies have responded to the FI report published in 2003 by increasing the number of claims adjusters in order to shorten processing times. The companies have also transferred more cases with long processing times (>3-10 years) to the Road Traffic Injuries Commission. Insurance companies must invest more resources and improve efficiency in order to shorten processing times. Overall, however, the trend of increasing processing times has continued. FI still views the situation as unsatisfactory and expects the industry to show clear signs of improvement with regard to processing times in the near future.
